Bob Harris has been saving customers from competitors for over thirty years. He came up through the ranks of field service technician to executive level management. Creating higher perceived value through dynamic and creative training; his focus was to manifest distinguishable long term customer loyalty by increasing the experience based perception. A natural at motivational public speaking, Bob was asked by several service and call Center Company owners to teach their employees how to delight their clients and raise the level of customer loyalty from satisfied to delighted. After conducting over 200 seminars and workshops for large and small corporations and a wide variety of business associations, Bob founded the Attrition Busters in 2003. Today, Bob Harris and the Attrition Busters (www.attritionbusters.com) are widely recognized as the premier customer retention trainers and business consultants in North America.